FAQs

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FAQs

Ruby Love Hair is a proudly South African brand offering high-quality human hair, blended hair, synthetic hair, and kiddies’ hair pieces.

We are based in South Africa and deliver nationwide.

Yes, but currently, we operate mainly online, but we are working on partnerships and pop-ups to make our products more accessible.

We offer 100% Human Hair, Blended Hair, Synthetic Hair, Kiddies’ Hair Pieces, Wigs, Braids, and Ponies.

  • Human Hair: 100% natural, long-lasting, and heat-stylable.

  • Blended Hair: Mix of human hair and premium fibres, giving natural look at an affordable price.

  • Synthetic Hair: Affordable, lightweight, and comes pre-styled for easy wear.

We don’t sell kiddies’ wigs, but we do stock kiddies’ braids and hair pieces designed for comfort and safety.

  • Human hair can be dyed, curled, or straightened.

  • Blended hair can handle low heat but is not ideal for dyeing.

  • Synthetic hair is not recommended for dyeing or high heat.

Browse our products online, add to cart, and proceed to checkout. It’s simple and secure.

We accept secure payments via debit/credit cards, EFT, and popular payment gateways.

We currently don’t offer lay-by, but keep an eye out as we are working on flexible payment solutions.

Yes, we deliver across South Africa. Delivery time usually takes 2–5 working days, depending on location.

Delivery fees vary depending on your area. Orders above a certain amount may qualify for free delivery (check promotions).

For hygiene reasons, hair products cannot be returned once opened or used. However, if your product arrives damaged or incorrect, please contact us within 48 hours for assistance.

Use a mild shampoo and conditioner, detangle gently with a wide-tooth comb, and store your hair in a cool, dry place. For synthetic hair, avoid high heat and harsh products.

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